Terms and Conditions
PARCEL ABC LIMITED
TERMS AND CONDITIONS
TERMS AND CONDITIONS
Our terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Parcel ABC Limited a company registered in England and Wales. Our company registration number is 08940567 and our registered office is at 5 Underwood Street, London N1 7LY. Our registered VAT number is 186785838
2.2 How to contact us. You can contact us by:
(a) email to support@parcelabc.com; or
(b) by writing to us at Parcel ABC Ltd, 5 Underwood Street, London N1 7LY.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Definitions
“Carrier” a third party courier which carries the Consignment.
“Collection Address” the address for collection of a Consignment given by you to us pursuant to an Order.
“Consignment” any item, package, goods, documents or parcels received by us or our carriers from you pursuant to an Order.
“Delivery Address” the address for delivery of a Consignment given by you to us pursuant to the Order (including any drop-off or hub address), being an address that is readily accessible by us or our agents and capable of taking delivery of a Consignment at all times (and excluding, for the avoidance of doubt, any PO box or equivalent unmanned address).
“Item” an item which is the subject of an Order.
“Order” each order (which may include more than one Item, Collection Address and/or Delivery Address) placed by you and accepted by us which shall incorporate these terms and conditions.
“packaging” inserting, sealing, labelling, enveloping, wrapping, binding, packing or similar activities in accordance with our instructions from time to time.
“Prohibited Item” any item that we or our Carriers do not accept from time to time including, without limitation, any dangerous, hazardous, explosive or illegal items including, without limitation, those set out in Appendix 1 or identified as such on the website.
“Service” the collection, carriage and delivery of a Consignment in accordance with an Order.
4. Our contract with you
4.1 How we will accept your order. Subject to paragraph 4.2 below, our acceptance of your order will take place when we receive payment in full from you (or, if you have a credit facility with us, when we debit your credit account), at which point a contract will come into existence between you and us.
4.2 If we cannot accept your order. If we are unable or unwilling to accept your order, we will inform you of this. This might be because an item is a Prohibited Item, because we do not or cannot arrange for collection from or delivery to a specific address, region or area because we are unable to meet a delivery deadline you have specified or for any other reason at our absolute discretion. To the extent we have received a payment from you, we will refund such payment less any costs we have incurred, save where we do not accept your Order because some or all of it relates to a Prohibited Item in which case no refund shall be made.
4.3 Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order. You will be required to inform us of the order number and any tracking reference whenever you contact us about your Order.
4.4 English Language. Our intention is to be able to communicate in local languages but the default language for all communications is the English language. To the extent we translate any communication from English into another language or from another language into English, the English language version shall prevail.
5. Service
5.1 Our obligation. We will provide the Service pursuant to an Order with due skill and care.
5.2 Changes. We may make such alterations to the Service as are reasonably required from time to time.
6. Packaging
6.1 Your obligation. We require the parcels to be packed in carton boxes of regular squared shape. You shall be responsible for all packaging and labelling and must ensure such packaging and labelling complies with any instructions provided by us to you either on the website or by way of any direct communication. You are required to ensure the packaging is sufficient for the Service given your knowledge of the content of each Consignment. You are required to ensure that all labelling is clear and unambiguous and also contains sender and receiver local and correct contact details and information required for identification of the contents of a Consignment including, without limitation, for export and import controls and security considerations. Under no circumstances will we have any liability for loss or damage caused by a failure by you to comply with packaging instructions provided by us. Please, also bare in mind that if you do not comply with packaging instructions, additional supplements for improper packing will be charged once identified such shipments.
6.2 Measurements. You shall be responsible for accurate measurements as to size and weight. You can find information and tips on how to measure on our website.
7. Collection
7.1 Our obligation. We shall use our reasonable endeavours to ensure that the Consignment is collected from the Collection Address within the time indicated on the Order. Please note the collection times are preferred times but are not guaranteed. Please, note that if the client chooses a holiday / weekend day for the collection, we will automatically re-book it for the next working day. Please, note that if the client places the order late in the afternoon and he wants the pick-up for the same day - the pick-up is not guaranteed and we may automatically re-book it for the next working day.
7.2 Your obligation. You will ensure that the Consignment is either (a) available for collection from the Collection Address in accordance with the Order and that unimpeded access is granted to us and our Carriers for collection of all Items that are the subject of an Order or (b) delivered to any collection hub specified by us at such time specified by us. Please read the “More Information” section on our website in relation to the Service you wish to use. You shall ensure that no Prohibited Items are contained within an Order and you shall indemnify us for any loss or damage caused by a Prohibited Item and we shall have no liability to you in respect of a Prohibited Item which is contained within an Order or otherwise included in a Consignment collected by us from you. If the content of the shipment violates the laws of any of the three countries (sender's country, receiver's country, or Parcel ABC's headquarters country), the client (sender) is responsible for the violation and must comply with the legal consequences in the corresponding country. If requested by us or our agents or Carriers, you will be required to open your Consignment and identify the contents of the Consignment and we, our agents or Carriers shall also be entitled to scan or open your Consignment and to inspect its consequences; we shall not be liable for any loss, damage or any other consequences of your Consignment being scanned or opened and of the inspection of the contents.
7.3 Only local phone numbers must be provided when ordering a delivery. Couriers will not be able to contact for pick-ups those customers who provide the foreign phone number.
7.4 Collections from/deliveries to the airports, consulates, embassies and migrant offices are not available at any country.
8. Delivery
8.1 Our obligation. We shall use our reasonable endeavours to ensure that the Consignment is delivered to the Delivery Address within the time indicated on the Order. Please read the “More Information” section on our website in relation to the Service you wish to use.
8.2 Failure to deliver. If we are unable to deliver a Consignment due to no-one being available to provide a delivery receipt or access to the Delivery Address being denied or otherwise unavailable or for any other reason other than our negligence or wilful default, we are authorised to:
(a) retain the Consignment at an address for collection for such period as we or our Carriers may determine;
(b) leave a written notification at the Delivery Address, so far as we are able, of non-delivery and any collection or re-delivery information as appropriate;
(c) return the Consignment to you at the Collection Address.
All costs associated with non-delivery and delivery and/or retention at an alternative address or return delivery as envisaged above shall be for you and you shall indemnify us for such costs and authorise us to deduct such costs in accordance with the “Additional Charges” section in paragraph 17.6 below. Please, note that in such cases the return charges may be up to 30 times higher than export costs since Parcel ABC would not be using the “empty space method” or general import/export contracts with the carriers. Once return charges and Customs charges (if apply) are received from the carrier – they will be passed on to the client. Parcel ABC may retain the parcel in the intermediary HUB until these charges are covered by the client.
9. Loading and Unloading
9.1 No special equipment. Unless agree otherwise in writing, we shall not be required to provide any special equipment or additional personnel beyond the individual collecting or delivering an Item for the purposes of collection or delivery.
9.2 Your responsibility for special equipment. To the extent any such equipment or additional personnel are required these shall be your responsibility and at your additional cost and you shall indemnify us for any damage caused during the loading or unloading of the Item, whether caused by our negligence or otherwise, or from any third party claims in respect thereof.
10. Sub-contractors
10.1 We may use sub-contractors. We shall be entitled to use one or more sub-contractors or agents to carry out some or all of the Service, including, without limitation, a Carrier for the collection, transportation, retention and delivery of any Item the subject of an Order. We reserve the right to use any sub-contractor or agent as we shall determine and the identity of such sub-contractor or agent may alter from that indicated in the placing of your Order. Consignments may be in the possession or under the control of such sub-contractors or agents for some or all of the Service. Each sub-contractor or agent shall be entitled to rely on these terms in relation to the exclusion or limitation of liability.
11. Your rights to make changes
If you wish to make a change to the Order please contact us. We will let you know if the change is possible which shall be at our absolute discretion. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you will remain liable for the Order.
Please, note that Any modifications or adjustments requested after payment confirmation will be accommodated when possible but cannot be guaranteed. Customers are responsible for ensuring the accuracy of their order details prior to payment.
Should changes lead to additional costs, delays, or service issues (including package returns), the customer agrees to assume full responsibility for any resulting consequences or charges. Please note that we cannot override or alter the protocols, policies, or Terms of the service provider, and any costs arising from such situations remain the sole responsibility of the customer.
12. Our rights to make changes
12.1 Minor changes to the Service. We may change the Service:
12.1.1 to reflect changes in relevant laws and regulatory requirements; and
12.1.2 to implement minor technical adjustments and improvements.
These changes will not materially affect the Service.
12.2 Minor changes to the Order. We may make changes to the Order:
12.2.1 to reflect unforeseen events or matters outside our control;
12.2.2 to provide for alternative sub-contractors or agents, alternative collection hubs or alternative delivery hubs.
These changes will not materially affect the Order.
13. Providing the Service
13.1 Costs. The costs will be as displayed to you on our website.
13.2 When we will provide the Service. During the Order process we will let you know when we expect to be able to provide the Service to you. We will use our reasonable endeavours to begin the Services on the date set out in the Order (being your preferred date). The estimated completion date for each Order is as set out in the Order but all dates are estimated dates and not guaranteed. We reserve the right to refuse an Order or to delay an Order if any monies are owing from you to us after their due date.
13.3 Transit time is indicated in working days, excluding customs clearance. We are not responsible for delays outside our control. We will not be responsible for any delay or alteration to the Service due to an event outside our control or the control of our sub-contractors or agents. We will use our reasonable endeavours to contact you as soon as possible to let you know of such delay or alteration. We reserve the right to take steps to minimise the effect of the delay or alteration. If there is a risk of substantial delay or material alteration you may contact us to end the contract and receive a refund for any Order you have paid for but which has not been fulfilled.
13.4 Drop-off services - please note, that if You will order Drop-off service (for example Drop-off to Pick-UP, Drop-off to Door) and then You will ask for refund, we will not refund Your money. Reason - received shipping label is valid long time and we don't have possibilities to cancell Your order.
13.5 Attention! Additional administration fees (10 EUR or 25% of the order value, whichever is greater) may be applied in the following cases:
a) If the customer wishes to cancel already paid order
b) If incorrect order data has been provided and this has an impact on the return / delivery of the consignment
c) Other reasons related to non-compliance with our service Terms and Conditions
If we are missing any essential information required to finalize your booking (such as correct phone numbers, email addresses, or any details needed by the carrier or customs), you must provide this information within 2 business days of our request. If it is not provided, the order will be canceled. In such cases:
The funds will be returned to the client’s e-wallet (My Balance)
The client will be able to place a new order using those fundsRefund to Original Payment Method
If the client requests a refund back to their original payment method, this must be handled according to our Terms & Conditions: An administration fee of 25% will be applied Business Justification.
We operate using an empty space logistics model, therefore waiting indefinitely is not possible. The 2 business day deadline is mandatory due to operational constraints from carriers and customs requirements.
If we are missing any essential information required to finalize your booking (such as correct phone numbers, email addresses, or any details needed by the carrier or customs), you must provide this information within 2 business days of our request. If it is not provided, the order will be canceled. In such cases:
The funds will be returned to the client’s e-wallet (My Balance)
The client will be able to place a new order using those fundsRefund to Original Payment Method
If the client requests a refund back to their original payment method, this must be handled according to our Terms & Conditions: An administration fee of 25% will be applied Business Justification.
We operate using an empty space logistics model, therefore waiting indefinitely is not possible. The 2 business day deadline is mandatory due to operational constraints from carriers and customs requirements.
13.6 If your cancelation reason applies to our Terms and Conditions and if you already received your labels from us, we will proceed with the refund within 21 working days. If you have not received the labels yet- we will proceed with the refund within 10 working days.
13.7. If the refund request comes from the client's cancellation or non-complience with Terms and conditions, our staff reserves the right to ask a client about refund preference like in the paragraph 13.5., so full refund to e-wallet or partial refund to bank account. If a client does not respond to this question within 10 working days, the refund will automatically be done to the client's e-wallet.
14. Your rights to end the contract
14.1 You can always end your contract with us. Your rights when you end the contract will depend on the grounds for termination.
14.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 14.2.1 to 14.2.4 below the contract will end immediately and we will refund you for any Order which has not been fulfilled (less any reasonable costs incurred by us). The reasons are:
14.2.1 we have told you about an upcoming material change to the Service or these terms which you do not agree to;
14.2.2 we have told you about an error in the price or description of the Order and you do not wish to proceed;
14.2.3 we have suspended the Service for technical reasons, or notify you we are going to suspend the Service for technical reasons, in each case for a period of more than 1 month and we have not provided you with a reasonable alternative service; or
14.2.4 you have a legal right to end the contract because of something we have done wrong.
14.3 Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault, you must give us one month’s written notice. To the extent you have any Orders outstanding on the date of service of notice to terminate, you must also give immediate notice in writing of any Orders you wish to terminate. The contract (and any Order) will end on expiry on the relevant notice period and:
14.3.1 you shall immediately pay to us all monies owing in respect of Orders save where we, at our discretion, do not collect from you or return to you any Item the subject of an Order (provided always that you will be liable for any costs incurred by us); for the avoidance of doubt, if you have funds deposited with us we shall be entitled to deduct monies owing to us from such funds and if you have a credit account we shall be entitled to debit such account by the amounts owing; if you have paid on a credit or debit card, we shall be entitled to deduct from or charge to such cards an amount equal to such monies;
14.3.2 during the notice period we shall provide the Service for any Item which is the subject of an Order provided we are paid in full at the date the Order was placed;
14.3.3 to the extent you have excess funds deposited with us after all monies due to us have been deducted, we shall return such funds to you less any administrative costs.
15. Our rights to end the contract
15.1 We may end the contract if you break it. We may end the contract at any time by writing to you to any postal or email address you have given us and have not notified us in writing is no longer valid (provided always that we have one valid postal and email address at all times) if:
15.1.1 you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due (save where failure to pay is as a result of our failure to properly deduct monies owing from credit or debit cards or from monies held on deposit);
15.1.2 you are otherwise in breach of these terms or any specific terms of the Order;
15.1.3 you (being an individual) become bankrupt or (being a company) go into liquidation or have an administrator appointed over any of your property or income or otherwise make any arrangements with your creditors.
15.2 We may end the contract if you are not in default. Even if you are not at fault, we can still end the contract on one month’s written notice and any specific Order with immediate effect. The contract and any relevant Order will end on expiry on the notice period and:
15.2.1 you shall immediately pay to us all monies owing in respect of Orders save where we, at our discretion, do not collect from you or return to you any Item the subject of an Order (provided always that you will be liable for any costs incurred by us); for the avoidance of doubt, if you have funds deposited with us we shall be entitled to deduct monies owing to us from such funds and if you have a credit account we shall be entitled to debit such account by the amounts owing; if you have paid on a credit or debit card, we shall be entitled to deduct from or charge to such cards an amount equal to such monies;
15.2.2 during the notice period we shall provide the Service for any Item which is the subject of an Order provided we are paid in full at the date the Order was placed;
15.2.3 to the extent you have excess funds deposited with us after all monies due to us have been deducted, we shall return such funds to you less any administrative costs.
16. If there is a problem with the Service
16.1 How to tell us about problems. If you have any questions or complaints about the Service, please contact us. You can write to us at support@parcelabc.com or 5 Underwood Street, London N1 7LY .
16.2 Your legal rights. Nothing in these terms will affect your legal rights to the extent they cannot be varied by these terms.
17. Price and payment
17.1 Where to find the price for the product. The price of the Service (which includes costs so far as we are able to ascertain them but excludes import taxes or tariffs, VAT or other sales tax and any administration costs) will be the price indicated on the quotation pages when you placed your Order. If we have provided a price in respect of a future order, you will be required to confirm the price before we will proceed with the order as prices may change for future orders. If you do not confirm the price immediately prior to the future order being accepted we will not be obliged to proceed with that part of the Order. We take all reasonable care to ensure that the price of the Service advised to you is correct. However please see clause 17.3 for what happens if we discover an error in the price of the product you order.
17.2 We will pass on changes in the rate of VAT. If the rate of VAT (or other sales tax) changes between your order date and the date we supply the Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.
17.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, an Order may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Order’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Order’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and return any Consignments in our possession.
17.4 What happens if the weight or size etc. were incorrect Our charges are based on the details of the weight and size of your Item(s) and the Delivery Address and other collection and delivery details that you input into the order process. To the extent you have made an error in any of this information which results in additional costs you shall be responsible for such additional costs. If there is any weight and size discrepancy detected and this affects the price, Parcel ABC reserves the right to retain the parcel in any transit HUB until the price difference is paid by the client. Please be aware that the parcels are not reweighed or remeasured during pickup, as the courier does not have the means to do so. The weight and measurements of the parcels will be checked at the origin HUB, transit or even at the destination HUB.
If the weight and size discrepancies (real and declared) cause parcels to fall outside the Parcel/Small Package system, high surcharges may be triggered. These surcharges can range from 300€ to even 1000€, depending on the country and the service selected and the customer is responsible for paying that.
17.5 When you must pay and how you must pay. We accept payment by way of credit and debit cards, paypal and e-wallet and by way of a credit account and other forms of payment set out from time to time on our website. When you must pay depends on what method of payment we agree you may use:
17.5.1 Credit cards, debit cards and paypal - you must pay for the Order at the time the Order is accepted.
17.5.2 e-wallet – we will debit your e-wallet account immediately prior to the acceptance of the Order.
17.5.3 credit account – as shall be agreed by us by way of separate agreement.
17.6 Additional charges If additional charges are due from you pursuant to paragraph 17.5 above or 17.7 below you authorise us to debit such charges from the credit/debit card or paypal account used to make the original payment or from your e-wallet account or your credit account. To the extent any such charges are not satisfied by these methods, you shall be liable to pay such outstanding charges within 7 days of notification by us of the amount due.
17.6.1 What happens if you have a debt with us. If additional charges are due from you, these amounts can be taken from your e-wallet account immediately according to paragraph 17.6 authorization. Whenever your e-wallet account balance is not enough, you shall be liable to pay the difference. If you do not make any payment to cover the liability, your account will be suspended and you will not be able to receive new order labels. The ability to proceed with a new order will be activated immediately after debt coverage. If you request a refund for any payment it will be processed to your e-wallet account in order to cover the account debt. In case of any price discrepancies regarding the real weight/size or possible return, customs duties charges - the invoice for these costs are automatically generated and uploaded to the customer account with Parcel ABC. In such occasions, the client will see the debt in his account status. Once new orders are generated by the client, Parcel ABC has the full right and the client agrees with this condition, that any top-up of the e-wallet will be firstly use to cover the pending debt and only after that can be used to generate new orders. Parcel ABC has the full right not to provide new labels to the client until the pending debt is not covered.
17.7 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4 % a year above the base lending rate of HSBC Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
17.8 Set off etc. You must pay all amounts due in full without any deduction or withholding except as required by law. Without prejudice to any other rights or remedies we may have, we shall be entitled to set off any amounts owing to us by you against any amounts owing from us to you (whether or not in relation to the same or different Orders). Until we are paid in full all monies owing to us under all Orders (1) we shall be entitled to retain possession of and neither deliver nor return one or more Consignments (regardless of whether the outstanding monies relate to such Consignments) and (2) we shall be entitled to charge you any storage or other charges relating to our retention of any Consignment.
17.9 Prepay E-wallet If you have an account with us which allows you to pre-pay for the Service, you authorise us to debit this account immediately upon an Order being accepted. To the extent there is sufficient funds in your account to settle the amount of the Order we reserve the right to reject or suspend the Order and to require you to settle any outstanding amounts within days of notification by us (or such other time period as we require). To the extent any funds remain in your account 12 months after your last Order, we reserve the right to close you account and retain any sums therein and you will lose the right to such sums. On closure of your E-wallet account, we shall charge you a fee of the greater of £100 and 20% of the funds in your account and we shall be entitled to deduct such fee from the funds.
17.10 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
18. Our responsibility for loss or damage suffered by you
18.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Our responsibility is subject to the other provisions of these terms.
18.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
18.3 We are not liable for direct and indirect etc. losses. We shall not be liable for any direct or indirect loss (including, without limitation, loss of profits, loss of goodwill, loss of business or of business opportunity, business interruption or any special, indirect or consequential damage).
18.4 We are not liable for your default. We shall not be liable for any loss caused as a consequence of any breach of these terms or the Order by you including, without limitation, by any defective packaging, misleading or incorrect labelling, inaccurate measuring or weighing of the Item or in relation to an Item being a Prohibited Item. We reserve the right to suspend or terminate the Service if you are in default of these terms and you shall be liable to indemnify us for any additional costs incurred or loss suffered as a consequence.
18.5 Our liability is limited. If we are liable to you we shall only be liable up to a maximum of the amount paid by you for the Order. Any loss shall be calculated on a like for like basis. To the extent you have insurance protection, either through your own insurance or insurance purchased by you as part of the Order, you may be able to claim further amounts of compensation thereunder and to the extent you recover under such insurance an amount in respect of which we compensate you, you will be liable to refund us such amount (less reasonable costs) and we shall have a right of set off against such compensation. To the extent you do not purchase additional insurance, you do so at your own risk. Please see Appendix 2 for further details on risks covered and excluded by insurance and the section on our website headed “Insurance”. Insurance covers only the value of the content up to which the client has insured the box. It does not include the costs of shipping, and any other costs connected to the case, that the client may have suffered because of loss or damage to the parcel content (including uncountable costs e.g. costs estimated by a client for stress or the client's time). Shipping costs may also be a subject of a claim in case of total loss of the item, however all cases are analized individually.
18.6 Events outside our control. We shall not be liable for any loss or damage caused by any event beyond our control including, without limitation, weather conditions, transport delays or congestion, strikes, lockouts, sanctions, the breaking off of diplomatic relations, any act of a government or public authority or import or export restrictions or act of god.
18.7 Making a claim. We shall not be liable to you for any loss or damage unless you notify us via the “Making a Claim” section on our website in accordance with the requirements set out therein. Please see the section headed “Making a Claim” on our website for further information on when you can make a claim, how to make a claim and what information and evidence is required. If the Consignment is received and signed as received in good order or similar language the Consignment will be deemed to be received in this state; if the Consignment is damaged or unchecked, the recipient should make an accurate note with a delivery courier on the same delivery papers and fill the damage report. You are obliged to inform us about any damage caused no later than in 7 days after delivery. You are obliged to inform us about the loss of your parcel no later than within 30 days after placing the order. Under no circumstances will we have any liability for loss or damage caused by a failure by you to comply with "Making a claim" instructions provided by us.
18.8 How we will refund you. If we accept liability to you we will refund you the amount we agree equals your loss (subject to the limitations elsewhere in these terms) within 14 days of agreement, by the method you used for payment, by cheque or by transfer of funds to your account which you have given us details of, at our discretion. However, we may make deductions from the refund to cover our reasonable costs.
18.9 Please be advised that the parcels may become abandoned or disposed if there is no communication with the client, which prevents the parcel from being customs cleared or shipped further. With direct shipment, the parcels may become abandoned within 10 days from the last contact with the client, if there was no client's response. With shipments involving transit HUB in Poland, we can store the shipments there until we recieve full and correct documentation and information from the client that will allow to ship the parcel further. If however there is no communication / response from the client's side, we reserve the right to abandon / dispose the shipment within 90 days from the last active communication, if no response from the client was obtained.
If at any point parcel becomes abandoned or disposed, Parcel ABC reserves the right to reject any loss/ damage claims or insurance claims made by the client.
19. How we may use your personal information
19.1 How we will use your personal information. We will use the personal information you provide to us:
19.1.1 to supply the Service to you and to get your feedback about the service we have provided, directly or through third parties;
19.1.2 to process your payment for the Service;
19.1.3 to verify the information in the Order including, without limitation, your identity and that of the address and of collection and delivery addresses;
19.1.4 to avoid fraud or other unlawful activity; and
19.1.5 if you agreed to this during the order process, to give you information about similar services that we or our partners, agents and sub-contractors provide, but you may stop receiving this at any time by contacting us.
19.2 Subject to paragraph 19.1, we will only give your personal information to third parties where the law either requires or allows us to do so.
19.3 Subject to paragraph 19.1, you will find further information about our Privacy Policy, which is incorporated into this contract, details of which can be found here.
19.4 Clients agree that Parcel ABC may provide private information about the clients and their order — such as name, surname, phone number, email address, physical address, shipment content and etc. — to all its agents, couriers, their intermediaries, and any other parties involved in the shipment process, including customs brokers and similar entities. This information will be used only to the extent necessary for delivering, collecting, clearing through customs or communicating about the shipment. All partners comply with GDPR regulations and are responsible for ensuring the security of the data.
19.5 If there is any suspicion regarding the client's identity, potential fraud, prohibited items, or similar concerns, Parcel ABC reserves the right to require the client to complete an online KYC (Know Your Customer) process to verify their identity.
We may request pictures of the content if there are any doubts or suspicions. For some services, providing content pictures is mandatory.
20. International carriage
20.1 Provisions applying outside the UK. To the extent that any part of our Service is undertaken outside the United Kingdom, the relevant provisions of the Convention on the Contract for International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as amended) (“CMR Regulations”) and, in particular, articles 17 onwards shall govern our liability and those provisions shall be deemed to be incorporated into this Agreement and will apply in place of any inconsistent terms within these terms. You are deemed to have agreed to these provisions by agreeing to these terms.
20.2 Provisions applying to air transportation. The Montreal Convention shall apply to any Order which is subject to transportation by air, but only to the extent that the Order or part thereof is subject to transportation by air and shall not apply to any part of the Order which is not so subject. Our liability shall be subject to the maximum amounts set out in the Montreal Convention and you are deemed to have agreed to the provisions of the Montreal Convention by agreeing these terms.
20.3 Local customs charges, taxes etc. We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) incurred through our carriage and/or delivery of any Item and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of an Item on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand. We shall not be under any obligation to pay any such charges unless you have paid us an amount equal to the charges at the time of placing the Order and you shall be responsible for all costs incurred in relation to any storage, release and/or return of a Consignment on which such charges are levied and any fines or penalties incurred. If in our reasonable opinion unforeseen costs are due, we are authorised to return the Consignment to you without attempting to make delivery.
It is the client's obligation to know what documents are necessary for the entire customs process since Parcel ABC does not manage the customs. Keep in mind that each country has its own regulation so if you are going to make an international shipment it is better to inform yourself and attach the documents to the package to avoid problems in customs. In any case, it is always mandatory for the client to upload the customs invoice to the Parcel ABC platform within 12 hours of placing the order and always before the pick-up. Failing to do so will result in a €30 per parcel surcharge for non-compliance with the electronic document submission requirement.
Please, be aware that additional Tariff Lines/Complex Entries brokerage charge may apply where customs declarations include more than 5 lines items /commodities as customs declarations are entered manually by the couriers’ brokerage teams.
20.3.1. Clients agree that the subcontractors of Parcel ABC may choose any country as the first entry point into the EU, and it does not necessarily have to be the destination country. The import VAT and processing fees are determined by the country of first entry.
20.3.2 If the shipment is detained by customs authorities for any reason and delivery cannot be effected, the Client shall be obliged to top up their designated e-wallet with the amount specified in advance by ParcelABC as a deposit for the return of the shipment.
In the event that the required deposit is not paid within the prescribed period, the Client shall be deemed to have irrevocably consented to the destruction or abandonment of the shipment and shall have no right to raise any claims, demands, or objections against ParcelABC in relation thereto.
21. Other important terms
21.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
21.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms save as expressly referred to otherwise in these terms.
21.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products and services, we can still require you to make the payment at a later date.
21.5 BIFA. We are members of the British International Freight Association (BIFA) and are bound by its Code of Conduct. The BIFA Standard Trading Conditions 2005A Edition are incorporated into this contract, details of which can be found here.
21.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and subject to the exclusive jurisdiction of the English courts. Nothing in this clause shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions prevent us from taking proceedings in any other jurisdictions, whether at the same time or not, to the extent permitted by the law of that other jurisdiction.
22. Additional Terms and Conditions for the referral program
22.1 Under the Parcel ABC Limited Referral Program, Parcel ABC Limited registered users (hereinafter “Customer”) who have made a consignment are invited to obtain Bonuses by inviting contacts, (hereinafter “Friend”) to make use of the Parcel ABC Limited online shipping services. 22.2 The following Parcel ABC Limited Referral Program Terms and Conditions apply to the Customer and Friend (together referred to as the “Participants”) participating in the Parcel ABC Limited Referral Program.
22.3 We may suspend, terminate or change the terms and requirements of the Parcel ABC Limited Referral Program Terms and Conditions at any time and for any reason. A Referral Bonus already earned in accordance with the Parcel ABC Limited Referral Program Terms and Conditions before such change, suspension or termination, will be honored.
22.4 Information about the Friend. By taking part in the Parcel ABC Limited Referral Program, the Friend acknowledges that we may at our sole discretion, share the Friend’s email address, consignment date and eligibility of the Consignment in the Customers user account setting to inform the Customer about the status of the Bonus obtained. We will not share the consignment related information. If you do not want the Customer to receive this information about you, please do not finalize the consignment after having clicked on the Referral Link. Your participation in the Parcel ABC Limited Referral Program will be stopped.
22.5. Eligibility. Participants, meaning Customer and Friend, must be 18 years of age and older. Staff members of ParcelABC LTD., and its affiliates, as well as participants (including their representatives and staff members) of the Parcel ABC Limited Affiliate Program are excluded from participation. Participants must be natural persons.
22.6 Referral bonus
22.6.1 A Referral Bonus can be obtained as follows:
The Customer shares the referral link as provided on the Parcel ABC Limited website (the “Referral Link”). The Customer is not entitled to use the Referral Link in or in conjunction with paid promotions, including online advertising.
A person, receiving the referral link (the “Friend”), creates an eligible consignment through the Parcel ABC Limited website by clicking on the Referral Link and fully pays the order amount with the means of payment method provided by us.
22.6.2 A referral bonus is only applicable when the following apply:
22.6.3 Customers and Friends must always be different persons.
22.6.4 A consignment is considered an "Eligible Consignment" when it has been made by the Friend by clicking on the Referral Link. We will only recognize one eligible consignment per Friend to count for a Referral Bonus.
22.6.5 Each Friend may only use a Referral Link once to create an eligible Consignment, regardless if the Friend received or had access to separate Referral Links from different Customers.
22.6.6 Our Referral Program can only be used for personal, non-commercial purposes.
22.6.7 If it has been determined, at our sole discretion, that Customer and Friend have complied with and fulfilled our Referral Program Terms we may confirm that the Customer and the Friend have obtained the bonus and discount, as described in the terms and conditions of the specific promotion, which is part of our Referral Program, by sending an email to the Customer and/or Friend as necessary to notify this and/or applying the relevant bonus to the bonus statement or by displaying the discount on the search results page.
22.6.8 If no consignments have been sent through the Customer account to which bonuses have been added, for a period of 12 months since the last shipped consignment, all bonuses on that user account will be cancelled and deleted.
22.6.9 The referral link and the related discount for the use by Friend is valid for 12 months. Terms and conditions and promotional details associated to the link may change at any time at Parcel ABC’s discretion.
22.6.10 The maximum bonus that can be obtained per eligible shipment is 100 Euros
22.6.11 The Referral Bonus or the Friend discount cannot be transferred, exchanged for any cash or money or sold.
22.6.12 The Participants will be responsible for any taxes or charges, that may be from the use or application of a Referral Bonus or discount.
22.6.13 The calculation of the Referral Bonus is an automatic procedure based on the use of the Referral Link s and the creation of an eligible Consignment through the Parcel ABC Limited online shipping services. Parcel ABC Limited retains the right to, at its sole discretion, review the compliance with our Referral Program terms.
22.6.14 ParcelABC reserves the right to cancel a bonus and/or discount where it has been applied and/or to hold a shipment when the intended spirit of the referral scheme or our terms and conditions have been breached. (e.g. multiple user accounts registered to the same or similar address or IP address, where it contains the shipment of illegal or prohibited items) until the applied bonus and/or discount has been paid to ParcelABC.
22.7 Displaying Referral Links. The Customer shall not share or publish the Referral Links where there is no reasonable basis for believing that recipients are genuine shippers and will appreciate the invitation offered through the Referral Link and are not acting in violation of applicable anti-spam laws. The Customer shall indemnify and hold Parcel ABC Limited, its directors, officers, employees, shareholders, agents and successors harmless, from and against any claims that may arise from any unlawful forwarding or sharing of the Referral Link.
22.8 Anti-Bribery. By sharing the Referral Link, creating an Eligible Consignment and in order to be eligible for the Referral Bonus, each Participant agrees and accepts the following anti-bribery terms: You are not a government official. “Government officials” include any government employee; candidate for public office; and any employee of (wholly or partly) government-owned or government-controlled companies, public international organizations and political parties (including any official or representative thereof). Government officials are not eligible for the referral bonus. You shall immediately inform us if you are a government official. In respect of (or as an award for) the referral activities (including the solicitation of new users, accommodations and/or the promotion and marketing of Parcel ABC Limited) and the Referral Bonus, you shall (i) not directly or indirectly (a) offer, promise or give to any third party (including any governmental official or political party('s official, representative or candidate)), or (b) seek, accept or get promised for itself of for another party, any gift, payment, reward, consideration or benefit of any kind which would or could be construed as bribery or an illegal or corrupt practice, and (ii) comply with all applicable laws governing anti-bribery and corrupt gifts and practices (including the U.S. Foreign Corrupt Practices Act and the UK Anti-Bribery Act).
22.9 Miscellaneous.
22.9.1 Parcel ABC Limited retains the right to investigate the participation in our Referral Program for any fraudulent activities and take any measures to end them. These measures may comprise, that we at our own discretion cancel an eligible Consignment. Referral Bonuses earned through fraudulent activities or activities in violation of these Referral Program terms or standard terms and conditions will be null and void and repayment may be requested by us.
22.9.2 We may suspend, terminate or change the terms and requirements of the our Referral Program Terms at any time and for any reason.
22.9.3 The original English version of this Agreement may have been translated into other languages. The translated version of this Agreement is a courtesy and office translation only and the Participants cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions of this Agreement or in the event of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of this Agreement, the English language version shall apply and prevail and be conclusive and binding. The English version shall be used in all legal proceedings.
22.9.4 If any provision of these terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
22.9.5 To the extent permitted by law, our Referral Program Terms shall be exclusively governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall exclusively be submitted to and dealt with by the competent court in London, the United Kingdom.
22.10 The Parcel ABC Limited Referral Program is organized by Parcel ABC Limited
23. COMPLIANCE WITH APPLICABLE REGULATION / ANTI-BRIBERY / EXPORT CONTROL
The Customer hereby represents and warrants to Parcel ABC Limited that it complies with any applicable national and international export control regulation. In this respect, the Customer represents and warrants that it complies with:
Any applicable national and international regulation concerning dual-use items.
Any restrictive measure or embargo imposed in the framework of the programs of the United Nations or any other national or international program.
Any applicable national and international regulation against terrorism and money laundering or comparable activities.The Customer represents and warrants that it is not among the individuals or entities identified on the SDN (Specially Designated Nationals and Blocked Persons List) list or any of the United Nations or any other national or international comparable list.
In addition, the Customer is hereby informed and accepts that its data, the data of the Senders and of the Recipients relating to the performance of the Services be uploaded in the SDN monitoring tool of Parcel ABC Limited in order to verify that the Customer, the Sender and the Recipient are not identified on the SDN list or any of the United Nations or any other national or international comparable list. The Customer undertakes to inform the Sender and the Recipient of such use of their data by Parcel ABC Limited. The Customer hereby undertakes to notify to Parcel ABC Limited of any knowledge or suspicion it may have that the Sender, the Recipient or any of the parties involved in the Service are in breach with any of the above mentioned regulations or are identified on the SDN list or any of the United Nations or any other national or international comparable list.
Otherwise, the Customer shall be deemed in breach of these Conditions and Parcel ABC shall have the right, in its sole discretion, to (i) stop or suspend the Services, (ii) transfer any required information to the competent authorities and/or (iii) apply the procedure required by such competent authorities including the destruction of the Parcel at the Customer’s cost.
The Customer shall inform the Sender and the Recipient prior to the performance of the Services of the above-mentioned Parcel ABC Limited rights and obtain their consent to such provisions. Parcel ABC Limited will under no circumstances be held liable for the interruption or suspension of the Services, the transfer of the Customer’s, Sender’s or Recipient’ data further to the request of the competent authorities, the destruction of the Parcel or any other appropriate measure taken by Parcel ABC Limited in application of the present Article.
The client confirms that:
Consignments are prepared in secure environment/premises by reliable person/staff members.
Consignments are protected against tampering during shipment preparation, storage, and transportation for which the Client is responsible.
The packaging and the contents of any consignment may be examined for security reasons, including the inspection of all types of drugs to ensure that no prohibited items are forwarded.
Consignments do not contain any explosive or incendiary device. The client accepts unannounced or announced inspections by customs or other regulatory authorities in the country of destination, in accordance with applicable local laws and regulations and agrees to provide any documents directly to for the purpose of monitoring compliance with the security requirements, the Handling Procedures for Regulated Agent Regime, and any other directions given from time to time by customs or other regulatory authorities in the country of destination.
Will provide Parcel ABC with the relevant details as soon as reasonably possible if:-The person responsible for the application and supervision of the implementation of courier/cargo security has changed.
-Changes to premises or procedures are likely to significantly impact on security (when shipping from business).
The company no longer implements the required security controls (when shipping from business).
The client understands that making a false declaration knowingly may be liable to prosecution, and he accepts responsibility for this declaration. He also acknowledges that all consignments are subject to inspection, and any inclusion of prohibited drugs or items will be subject to enforcement and penalties under applicable laws.
Prohibited Items
If you have doubts about the permitted content or if you find any information regarding this on our blog or any other place on our website, please, always consider only our Terms and Conditions and the list of prohibited and dangerous items.
For the shipment of dangerous or forbidden goods, a minimum fine of €10,000 will be imposed. Additionally, the client will be liable to compensate the company for any expenses incurred and losses sustained as a result of the prohibited shipment.
Merchandise, substances and documents that do not comply with the legislation in the origin, destination and any of the transit countries.
Merchandise where the export from the origin country or the import into the destination country is prohibited.
Shipments containing electrical or electronic devices along with liquids, gels and aerosols for air transport.
Key information: The category of 'liquids, aerosols and gels' includes, in accordance with point 4.0.4 of the Annex to Commission Implementing Regulation (EU) 2015/1998 of 5 November 2015, all pastes, emulsions, pressurized container contents and liquid/solid mixtures such as toothpastes, hair gels, drinks, soups, syrups, perfumes, shaving foams and other products with similar consistency. The combination of items in question does not constitute a hazardous material within the meaning of the IATA DG, but this prohibition applies to all substances without exception.
Dangerous Goods:
Please note that even though a Road or Economy service has been selected the items may be dispatched by air and you should pay particular attention to the regulations regarding dangerous goods. Similarly, any items packed with ADR labels regardless of their actual content will be considered as a Prohibited Item.
All Dangerous Goods even in limited quantities including: Acids, Adhesive substances, Aerosols (ADR class), Agricultural chemicals, Ammunition, Bacteria, Camping gas, Coals, Corrosive materials, Dry Ice, Diving tanks (Sub aqua), Fire extinguishers, Firecrackers, Fireworks, Flammable liquids, Flammable perfumes, Flammable substances, Flares, Gasoline lighters, Gunpowder, Hydrochloric acid, Items containing Compressed Gases, Lighter fluids, Lighters, Lithium Batteries, Items Containing Built In Batteries, Magnetized products, Mercury compounds, Mercury, Motors, Oil based paints, Oxidizing substances, Oxygen-generating chemicals, Peroxides including bleaching powders, Pesticides, Phosphors, Radioactive materials, Toxic and infectious substances, Viruses, Wet batteries and other items not listed that do not comply with ADR. More information can be found at www.unece.org.
Other:
Arms, Ammunition, Military equipment and any similar goods
Kitchen knives and other sharp objects
Animals, pets or wild - alive or dead
Biological samples
Passports, Personal ID cards, official birth, marriage or death certificates or copies of all these documents, Cash, credit cards, stamps, cheques and lottery tickets
Human remains, cremated or disinterred
Opium and its derivatives, marijuana, cannabis, cocaine and other narcotic drugs and psychotropic substances.
Original works of art
Perishable Goods or Grocery
Precious Jewellery
Precious Metals and Stones
Medicines
Prohibited shipments (liquids, alcohol, food, plants, etc.)
Unaccompanied baggage (not packed baggage, luggage, suitcase)
Food products
Food products which may be prohibited by the Plant Protection Act
Health food (Supplements, vitamin pills, etc.)
Fresh food (Vegetables, fruits, etc.)
Items that require temperature management/perishables
Insurance
You can help to ensure that your package arrives safely and your insurance rights are not invalidated by:
• Using an adequate strong, rigid box suitable for the contents to be shipped
• Wrapping all items to be placed in the package separately
• Using adequate cushioning material between items in the package
• Using strong tape designed for shipping packaging
• Removing any old box labels that are not applicable
• Making sure there is an address label that has clear, complete delivery and return information
• Placing a duplicate address label inside the packaging or suitcase
• Adding an attached luggage tag when sending suitcases
• We recommend that you take photos of the package before and after closing
Non-Insurable Items
Arms, Ammunition, Military Equipment and any similar goods
Bagged Goods (Non-Containerised)
Documents, Bonds, Deeds, Manuscripts, Passports, Securities and Plans
Containers and suitcases sent without protective packaging
Bulk and Break Bulk Cargoes
Bullion
Cement
Hazardous, Restricted or Controlled Goods
Motor Vehicles
Precious Metals and Stones
Scrap Metals
Stamps and Treasury Notes
Unprotected or Unpacked Goods
All items on the prohibited items list
Limited Insurance (Maximum compensation in brackets)
The maximum value that parcel can be insured for is 5000 EUR, except:
Computer Games and Devices, as long as they don´t contain batteries (200€)
Computer Chips, CPUs and Circuit Boards (500€)
Communication Devices such as PDAs, (750€)
Hand Held Computer (750€)
Glassware, Ceramics, Marble and similar fragile Goods (100€)
Mobile Telephones, as long as they don´t contain batteries (750€)
Paintings and Artwork (250€)
I-Pods (200€)
Plasma Screens (250€)
Personal effects inside Suitcases or boxes (500€)
Television, DVD and Hi-Fi Equipment (250€)
Business clients may request increased cover if they send any of these "Limited Insurance" items on a regular basis.
